Store Policy

Customer Care

It is the policy of Sash & Pepps Ltd to provide our customers with the highest level of products & customer service. We are committed to exceeding our customers' expectations by providing them with timely, professional, and courteous service.

We will work diligently to resolve any issues or concerns that our customers may have promptly and efficiently. Our goal is to build long-term relationships with our customers based on trust, respect, and confidence.

To ensure that we provide the best possible service to our customers, we have developed the following customer service guidelines:

We will always be professional and courteous when interacting with our customers.
We will promptly respond to all customer inquiries and requests.
We will keep our customers informed of any changes or updates that may affect them.
We will take the time to understand our customers' needs and expectations.
We will do everything we can to exceed our customers' expectations.

If you have any questions or concerns about our customer service policy, please contact us at info@sashandpepps.co.uk

Customer service is important to us, and we want to make sure that we are providing the best possible service. If you have any internal suggestions on how we can improve our customer service, please share them with your supervisors.

Privacy & Safety

This privacy policy ("policy") will help you understand how [Sash & Pepps Ltd] ("us", "we", "our") uses and protects the data you provide to us when you visit and use [website] ("website", "service").

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect

When you visit the website, we may collect the following data:

Your IP address.
Your contact information and email address.
Other information such as interests and preferences.
Data profile regarding your online behavior on our website.

Why We Collect Your Data

We are collecting your data for several reasons:

To better understand your needs.
To improve our services and products.
To send you promotional emails containing the information we think you will find interesting.
To contact you to fill out surveys and participate in other types of market research.
To customize our website according to your online behavior and personal preferences.

Safeguarding and Securing the Data

Sash & Pepps Ltd is committed to securing your data and keeping it confidential. [name] has done all in its power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser. You can visit www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices.

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links [name] is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.
If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.
[name] will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

Payments

We only accept Credit/Debit cards, GooglePay and Paypal.

Shipping & Returns

Shipping Policy

We will dispatch orders the same day when placed before 3:00pm. Orders placed on Saturday & Sunday will be dispatched on the Monday except in exceptional circumstances such as bank holidays & Christmas etc.

Signing for Deliveries and Damaged Parts

Please check all items for damage before signing for your parcel, the courier will accept no liability for damaged goods once you have signed for the parcel. If you do not write on the paperwork at time of delivery that the contents of your parcel are damaged, you will be unable to claim a refund for the damages. Please also notify us immediately of any issues with your delivery.

Returns & Exchange Policy

We accept returns up to 14 days no questions asked, postage paid for by the buyer and all parts must be returned in the same condition as they are supplied. You will be refunded in full less the cost of the original carriage.

Sash & Pepps Ltd are not KONG,. Sash & Pepps Ltd are the company selling the products and all terms and conditions directly and indirectly applying to returns, refunds and exchanges are ours and not KONG.

Item is unused and has not been fitted
Item is in the original packaging
Item is returned within 14 days of purchase date