All Creatures Great & Small

We provide a wide range of pet supplies including food, toys, grooming tools and accessories for animals of all shapes and sizes, from dogs and cats to rats and wild birds.

We accept all major credit cards, debit cards and secure online payment methods.

You will receive a tracking number via email once your order is shipped, allowing you to see the status of your delivery.

We only offer shipping within the UK, and do not support international orders at this time. We therefore reserve the right to cancel and refund any international orders.

We have a 14-day no-questions returns policy. Postage will need to be paid for by the buyer, and all parts must be returned in the same condition as supplied. You will be refunded in full, less the original carriage. Our criteria are:

• The item has not been fitted or used
• The item is in its original package
• The item is being returned within 14 days of the purchase date

If you want something that isn't listed, please get in touch with us with our contact form. We will then do our best to find it, and give you a quote at the best possible price.

Simply take a look at our subscription box page, find the option you like the look of, and then get in contact form. Each box can be customised to your pet's tastes.

Unfortunately not – However, we encourage online ordering for efficiency. If you need any assistance placing an order, please contact a member of our team with our contact form, web chat or on social media.

You can reach our customer support team at info@sashandpepps.co.uk, or by using our contact form.

We occasionally run promotions or sales for certain items but we don't currently have a loyalty programme. Stay in the loop about upcoming promotions or sales by signing up to our mailing list.

Absolutely not! We pride ourselves on only selling high quality products with 100% natural ingredients. Only the best for your pets!